Rooivosmaul : Terms of Service (TOS)

Welcome to the user agreement and privacy policy of Rooivosmaul. This document establishes the terms under which you, as a user or customer, agree to use our online store and services. By accessing or using any part of our website, you acknowledge that you have read, understood, and agreed to be bound by all terms stated herein. This Agreement is effective as of 2025-01-10, and it outlines your rights and responsibilities regarding account usage, data protection, transactions, shipping, payment, and the return of goods.

1. Terms and Definitions

For the purposes of this Agreement, the following definitions apply:

• Account: A registered profile on the website that enables online ordering.
• Customer: Any natural or legal person using our services.
• Data Protection Laws: Legislation concerning the protection and privacy of personal data. In our region, these include the requirements under the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs the collection, use, and disclosure of personal information.
• Delivery Service Providers: Recognized postal and courier companies such as Canada Post, Purolator, or any other approved carrier.
• Merchant: Rooivosmaul, the owner and operator of this online store.

2. User Responsibilities and Obligations

By agreeing to these terms, you confirm that you are legally capable of entering into this Agreement and that you shall comply with all the provisions herein. You agree not to misrepresent any data provided to us, and to update your personal information as necessary to maintain its accuracy and integrity. You acknowledge that any fraudulent or deliberate misuse of our site may result in immediate suspension or termination of your account.

3. Privacy and Data Protection

Your privacy is of utmost importance to us. We adhere strictly to the applicable Data Protection Laws, particularly as set out under PIPEDA, ensuring that all personal information you provide is processed securely and in a transparent manner. The following outlines our practices:

• Collection of Personal Data: We collect data such as your name, email address, telephone number (403-456-207-6), and physical address (49, Rue Meunier, Drummondville, Canada) when you register, place an order, or contact our customer service. The scope of collection will be limited to what is reasonably necessary for the purposes of processing your requests.
• Usage of Collected Data: Personal data is used solely for processing your orders, improving our services, sending order updates, and managing marketing communications if you have opted in. We do not share your personal information with third parties except where required by law or with trusted partners solely for the performance of services (e.g., shipping providers) and under strict confidentiality agreements.
• Cookie Policy: Our website uses cookies to enhance user experience and analyze website traffic. Cookies help in securely managing user sessions and offering personalized content. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect site performance. For additional information, please refer to our cookie policy section, where the link placeholder is cookiesPolicy.php.
• Data Access and Deletion: In compliance with applicable law, you have the right to request access to your personal data, request corrections, or demand deletion if deemed necessary. Requests for removal or changes of your data will be processed in a timely manner. Our retention policy ensures that we hold your data only as long as necessary for legitimate business purposes.
• Data Security: We use state-of-the-art measures featuring encryption, access controls, and secure server environments to protect your personal data from unauthorized access, alteration, or disclosure. Our security practices are regularly reviewed and updated in line with technological advances and legal requirements.

4. Transactional Terms: Payment and Shipping

When purchasing items from our online store, you agree to abide by the following transactional terms:

4.1. Payment

All payments must be made in the local currency. We support major credit cards, debit cards, and popular digital payment solutions. Payments are processed using secure encryption protocols to ensure the safety of your financial information. Upon a successful transaction, you will receive a confirmation email at [email protected] with the details of your order.

4.2. Shipping and Delivery

We partner with well-known delivery service providers, including Canada Post and Purolator, to offer reliable shipping services. Shipping fees start at a minimum of CAD 9.99, based on package weight, dimensions, and the chosen delivery option. Estimated shipping times typically range from 3 to 10 business days, subject to certain factors such as external environmental conditions and peak ordering times. You are responsible for providing accurate delivery details. In case of delivery issues, please contact our customer care promptly at 403-456-207-6.

5. Return and Refund Policy

Your satisfaction is paramount to us. Our return and refund policy is established in accordance with the applicable legal provisions, providing you with confidence in your purchases:

• Returns Eligibility: Products may be returned within 30 days from the date of delivery for a full refund, exchange, or store credit, provided that the item is in its original condition and packaging. Certain products, such as perishable items or those with a limited shelf life, may be exempt from this policy.
• Return Process: To initiate a return, please contact our customer service detailing your order number and reasons for return. A return authorization will be issued, and you are required to ship the product back to us using the original shipping method or one approved by our support team. Any damage incurred during return shipping might affect your eligibility for a refund.
• Refund Processing: Once the returned product is received and inspected, refunds will be processed within 14 business days. Reimbursement will be made using the original payment method. Please note that shipping fees or handling charges are non-refundable except in cases of proven delivery error or defective items.
• Exchanges: Should you prefer an exchange, please indicate the desired item when contacting our support. Exchanges are subject to availability, and any price differences may be charged or refunded accordingly.

6. Use of Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to improve functionality, tailor advertisements, and gather non-personal analytics. Cookies are small text files stored on your device that enable the website to remember your preferences during your visit. While we do not use these technologies to directly identify you, aggregated data may be used for market analysis and improving service delivery. You can control cookie settings through your browser; however, this might impact certain functionalities of our website.

7. Intellectual Property and Proprietary Rights

All content, design elements, text, graphics, logos, and images on our website are the property of Rooivosmaul and are protected under intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only. Unauthorized use, reproduction, or distribution of any materials contained on this site is strictly prohibited and may result in legal action.

8. Modifications to the Agreement

Rooivosmaul reserves the right to modify, amend, or update this Agreement at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically to remain informed of any modifications. Continued use of our services constitutes acceptance of the updated terms.

9. Disclaimers and Limitations of Liability

The services and products provided by Rooivosmaul are offered on an "as is" and "as available" basis. While we strive to ensure the accuracy of the content provided, we do not warrant that the information will be error free or uninterrupted. Under no circumstances shall Rooivosmaul be liable for any indirect, incidental, special, or consequential damages that may arise from the use of our website, or the inability to use our services, including any loss of revenue or data.

You agree that your use of the site is entirely at your own risk, and that any legal remedies available against us shall be limited to the amount paid, if any, for accessing the website or using the provided services.

10. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the applicable local laws, including data protection legislation such as PIPEDA. Any disputes arising from or related to this Agreement or your use of our website shall be resolved in the competent courts in the appropriate judicial district. By accessing our site, you consent to the jurisdiction and venue of these courts.

11. Contact Information

If you have any questions or concerns regarding our user agreement, privacy policy, or any other aspect of our services, please feel free to contact us at:

• Phone: 403-456-207-6
• Email: [email protected]
• Address: 49, Rue Meunier, Drummondville, Canada

12. Final Provisions

This Agreement constitutes the entire understanding between you and Rooivosmaul with respect to the subject matter hereof and supersedes all prior communications, whether electronic, oral, or written. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The failure of Rooivosmaul to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision.

By using our website, you acknowledge that you have read and fully understand this Agreement. We appreciate your trust in Rooivosmaul and look forward to providing you with exceptional service and products.

Please note: This User Agreement and Privacy Policy were last updated on 2025-01-10. We encourage you to review this document periodically to stay informed about our data protection practices and terms of service.